Legal

Refund & Returns Policy

We aim for perfection. If something goes wrong, here is how we fix it fairly and transparently.

Last updated: March 2026

🌱
Live Plants
Report within
3 days

⏱️
Refund Time
Within
3–5 business days

💬
Acknowledge Time
Typically within
1 hour

01 30-Day Health Guarantee

We provide a 30-day health guarantee on all plants. This guarantee is valid provided the customer follows our official Plant Care Guides. We reserve the right to deny claims if the plant decline is due to negligence or propagation attempts.

02 Refund Method & Timeline

Once a refund is approved, it will be processed within 3–5 business days.

Mandatory Clause

To comply with financial regulations, all refunds will be issued exclusively to the original payment method or bank account used during the initial transaction.

03 Reporting Deadlines

  • Live Plants: Arrived damaged? Report within 3 days with an unboxing video.
  • Accessories: Defective items must be reported within 7 days.

We aim to acknowledge all support inquiries within 1 hour during business hours.

04 Initiate a Claim

WhatsApp is the fastest way to resolve issues: +94 761 858 150. Please have your order number and photos ready.

This policy is governed by the laws of Sri Lanka. Agrilhotech reserves the right to update these terms at any time.